LiveChat vs ChatSMB: Choosing the Best Chat Solution for Your Business

Here’s an in-depth comparison of LiveChat vs ChatSMB, specifically for small and medium-sized businesses. Discover the main features, pricing, and what sets them apart.

Key takeaways

1. Both ChatSMB and LiveChat excel in live chat capabilities.

2. ChatSMB stands out by offering a live AI agent that responds instantly when you're not available, making sure you get chosen.

Access to Live Chat 

Both platforms feature live chat, allowing prospects to communicate to your business in real-time. This facilitates seamless interaction between prospects and your business.

24/7 Availability

While ChatSMB guarantees 24/7 accessibility via its chat widget, LiveChat's widget either disappears or morphs into a contact form during off-hours. Let’s explore this further:

LiveChat

Outside of live chat hours, its widget either vanishes or transitions into a user form. Knowing they may not receive an immediate reply could discourage some users from interacting.

ChatSMB

Whether you’re available or not, ChatSMB has you covered. When offline, our conversational bot steps in. This bot, designed to mimic human interaction, addresses programmed topics or collects contact information, ensuring questions are later answered by a representative.

Chatbot comparison

LiveChat

It offers a chatbot, but with limitations. Being rule-based, you have to program every combination of responses; otherwise, it doesn’t know what to do. Moreover, setting it up requires configuring and integrating two separate products.

ChatSMB

ChatSMB’s bot feels natural, virtually indistinguishable from human conversation. 

Powered by GPT-4, it uses natural language processing. Just feed it your site's information, and it interacts like a seasoned customer service agent. This bot operates seamlessly alongside the live chat, which can be activated with a single click.

Configuration and ease-of-use

Installation

The installation process is comparable for both. However, ChatSMB requires fewer code lines for website integration.

1-on-1 product support

LiveChat's support is accessible via their chat widget. In contrast, ChatSMB provides a more hands-on approach, granting users unlimited interactions with their co-founders. This encompasses email support, meetings, and more.

Pricing

LiveChat’s charges $72/month for combined live chatbot and live chat features, whereas ChatSMB offers both at a starting price of $49/month.

The bottom line

While both platforms offer robust chat solutions, ChatSMB might be the better choice for small businesses due to its 24/7 availability and cost-effectiveness. However, businesses should evaluate their specific needs and make an informed decision.